Frequently Asked Questions

Have a question? Have a look through our FAQ. If you don’t find the information you are looking for, feel free to call us and one of our friendly team members will be happy to assist you.

Any pre-existing plans or property information available is always appreciated but not necessary. Seeing where the possible project will take place is always helpful, so we can assess the space. Any additional details needed will be requested once we have our consultation.

Typically our clients prefer a Cost Plus structure of payment. You will receive detailed bi-weekly billing. We will break this process down for you during your consultation.

We offer design tech services. Our talented designers will help bring your vision to life. They will oversee your project and advise you of any necessary adjustments as the project unfolds.

We are open to working with external designers. We would request a meeting with you and your chosen designer to ensure we are a good fit for your project.

While we make it our goal to stay on budget but please keep in mind that with any type of renovation or construction, unexpected challenges may arise. If your scope needs to be adjusted we will contact you immediately to discuss options. Nothing will be done without your approval.

Adhering to timelines is one of the most important aspects of our job. When we estimate a project we always include a timeline that is reasonable and attainable. Any unforeseen delays will be brought to your attention immediately so we are always on the same page.

Keeping all our worksites as clean as possible is something we take great pride in. Disposal bins will ensure that all scrap materials and garbage have a place to go—anything that can be recycled will be kept orderly and consistently dropped off at a recycling station. All worksites will be left in a tidy manner at the end of each workday. Once a project is done, our professional cleaning staff will come in and thoroughly clean your new space, including windows.

Absolutely. We will do a thorough inventory of all the fixtures, doors, windows, etc. We will make a list of salvageable materials that could be used in your new home for you to review and decide on.

A Passive Home is the leading standard of energy-efficient design and sustainable construction. Passive Homes require very little energy as compared to standard homes and can reduce heating and cooling costs up to 90%.

Yes. Our Owner-Operator, Andrew Kennedy is a certified Passive Home tradesperson.

A certified Passive Home specialist has to be brought onboard to do all the calculations and modelling to ensure the design meets Passive Home Standards. While it is a more rigorous process—the result is really exceptional and you will have the most energy-efficient home around. See our Passive Home page for more information.